FAQs about Shipping | Sanders Repro Glass https://www.sandersreproglass.com/topics/shipping/ Great Service, Guaranteed! Tue, 26 Jan 2021 14:51:45 +0000 en-US hourly 1 Holiday Shipping Info https://www.sandersreproglass.com/faqs/holiday-shipping-info/ https://www.sandersreproglass.com/faqs/holiday-shipping-info/#respond Thu, 14 Dec 2017 15:46:31 +0000 https://www.sandersreproglass.com/?post_type=question&p=1309 FedEx Ground dates are only estimates and not guaranteed dates. This year FedEx has suspended all guaranteed dates. Please treat guaranteed dates as a projected targeted date. Ship early to insure on time delivery.   A complete guide to the FedEx year-end holiday schedule can be found online here. Our office and...

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]]> FedEx Ground dates are only estimates and not guaranteed dates. This year FedEx has suspended all guaranteed dates. Please treat guaranteed dates as a projected targeted date. Ship early to insure on time delivery.   A complete guide to the FedEx year-end holiday schedule can be found online here.

Our office and shop will be closed Wednesday, December 23rd through Friday, December 25th. Orders placed during this time period will begin to be processed on Monday, December 28th, 2020. 

Our offices will also be closed Wednesday, December 30th through Friday, January 31st. Orders placed during this time period will begin to be processed on Monday, January 4th, 2021. 

Orders will be processed in the order received with priority given to those with express shipping. We will make every effort to process all orders placed during the holiday shutdown by Tuesday, January, 5th 2021. You will receive order confirmation and shipping confirmation emails to update you on the status of your order.

FedEx Ground dates are only estimates and not guaranteed dates. If guaranteed transit time is required please use FedEx Saver, FedEx 2nd Day, or FedEx Next Day Air Service.

We are not responsible for local weather delays or if extra delivery time is required to deliver to rural addresses or addresses in Alaska or Hawaii .

This information supersedes any data provided by the estimated shipping/delivery estimates provided upon checkout.

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]]> https://www.sandersreproglass.com/faqs/holiday-shipping-info/feed/ 0 What about shipping to Hawaii / Alaska? https://www.sandersreproglass.com/faqs/ship-hawaii-alaska/ https://www.sandersreproglass.com/faqs/ship-hawaii-alaska/#respond Mon, 19 May 2014 12:49:10 +0000 http://newsite.onedayglass.com/?post_type=question&p=609 We ship often to both Alaska and Hawaii. Just enter your zip code on the shipping section of the order form and the available shipping options will be listed. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us...

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]]> We ship often to both Alaska and Hawaii. Just enter your zip code on the shipping section of the order form and the available shipping options will be listed. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.

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]]> https://www.sandersreproglass.com/faqs/ship-hawaii-alaska/feed/ 0 How do you pack glass so that it doesn’t break during shipping? https://www.sandersreproglass.com/faqs/order-packaging/ https://www.sandersreproglass.com/faqs/order-packaging/#respond Mon, 19 May 2014 12:48:13 +0000 http://newsite.onedayglass.com/?post_type=question&p=607 We take special care to pack each order so that it arrives to you in good condition. All of our orders are custom-packed by hand. Individual glass pieces are separated by cork buttons, corrugated cardboard or Styrofoam and then surrounded by Styrofoam peanuts or recycled fill and packed inside either...

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]]> We take special care to pack each order so that it arrives to you in good condition. All of our orders are custom-packed by hand. Individual glass pieces are separated by cork buttons, corrugated cardboard or Styrofoam and then surrounded by Styrofoam peanuts or recycled fill and packed inside either a stiff cardboard box or small plywood crate.

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]]> https://www.sandersreproglass.com/faqs/order-packaging/feed/ 0 What do I do if my package did not arrive on time? https://www.sandersreproglass.com/faqs/delayed-shipment/ https://www.sandersreproglass.com/faqs/delayed-shipment/#respond Mon, 19 May 2014 12:47:16 +0000 http://newsite.onedayglass.com/?post_type=question&p=605 For FedEx Ground shipments, if it has been 7 business days since your order shipped and your package has not arrived, please contact FedEx directly by calling 1-800-GO-FEDEX and then contact our office to notify us of the problem. For FedEx Express shipments, if it is AFTER 5:00pm local time...

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]]> For FedEx Ground shipments, if it has been 7 business days since your order shipped and your package has not arrived, please contact FedEx directly by calling 1-800-GO-FEDEX and then contact our office to notify us of the problem.

For FedEx Express shipments, if it is AFTER 5:00pm local time (business delivery) or 7:00pm local time (residential delivery) and your package has not arrived, please contact FedEx directly by calling 1-800-GO-FEDEX and then contact our office to notify us of the problem.

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]]> https://www.sandersreproglass.com/faqs/delayed-shipment/feed/ 0 What is an acceptable shipping address? Do you ship to P.O. Boxes? Do you ship to APO/AP addresses? https://www.sandersreproglass.com/faqs/acceptable-shipping-address/ https://www.sandersreproglass.com/faqs/acceptable-shipping-address/#respond Mon, 19 May 2014 12:46:34 +0000 http://newsite.onedayglass.com/?post_type=question&p=603 Since our shipments are sent by FedEx, we require that you have a street address to ship orders to. We cannot ship to P.O. Boxes or APO/AP addresses. Related Materials What about shipping to Hawaii / Alaska? Will you ship to my customer/ my friend/ my parents/ my neighbor? Is...

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]]> Since our shipments are sent by FedEx, we require that you have a street address to ship orders to. We cannot ship to P.O. Boxes or APO/AP addresses.

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]]> https://www.sandersreproglass.com/faqs/acceptable-shipping-address/feed/ 0 Are delivery times guaranteed? When will my package arrive? https://www.sandersreproglass.com/faqs/delivery-time/ https://www.sandersreproglass.com/faqs/delivery-time/#respond Mon, 19 May 2014 12:46:00 +0000 http://newsite.onedayglass.com/?post_type=question&p=601 Ground shipments are not guaranteed and may take up to 7+ business days to arrive. Express shipments are guaranteed to deliver on-time as quoted. We are not responsible for local weather delays or if extra delivery time is required to deliver to rural addresses. Below are the following time estimates...

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]]> Ground shipments are not guaranteed and may take up to 7+ business days to arrive. Express shipments are guaranteed to deliver on-time as quoted. We are not responsible for local weather delays or if extra delivery time is required to deliver to rural addresses. Below are the following time estimates provided by FedEx for delivery:

FedEx Saver

Delivery within 3 business days by 4:30pm to most areas and 7:00pm to residences. No time guarantee to Alaska or Hawaii.

FedEx 2nd Day Air

Delivery within 2 business days by 4:30 pm to most areas and 7:00pm to residences. May take up to 3 business days for certain shipments to Alaska or Hawaii.

FedEx Next Day Air

Delivery next business day by 3:00pm to most areas. By 4:30pm to some rural areas. No time guarantee to Alaska or Hawaii.

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]]> https://www.sandersreproglass.com/faqs/delivery-time/feed/ 0 What do I do if I didn’t receive my order confirmation or shipping confirmation emails? https://www.sandersreproglass.com/faqs/order-shipping-confirmation-emails/ https://www.sandersreproglass.com/faqs/order-shipping-confirmation-emails/#respond Mon, 19 May 2014 12:44:48 +0000 http://newsite.onedayglass.com/?post_type=question&p=598 Order confirmation and shipping confirmation emails are generated and sent automatically so assuming that a valid email address was provided there is a good chance our communication with you was filtered into a junk or spam box. Before asking us to forward you a copy, please check your junk, spam,...

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]]> Order confirmation and shipping confirmation emails are generated and sent automatically so assuming that a valid email address was provided there is a good chance our communication with you was filtered into a junk or spam box. Before asking us to forward you a copy, please check your junk, spam, or deleted item boxes for messages from order@peninsulaglass.com. Add our address to your safe list so you will be sure to receive any future emails on the status of your order. We don’t send newsletters or advertisements and won’t sell your information for any reason so you’ll never have to worry about getting any messages from us that don’t directly pertain to your order.

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]]> https://www.sandersreproglass.com/faqs/order-shipping-confirmation-emails/feed/ 0 What is a business day? https://www.sandersreproglass.com/faqs/business-day/ https://www.sandersreproglass.com/faqs/business-day/#respond Mon, 19 May 2014 12:43:47 +0000 http://newsite.onedayglass.com/?post_type=question&p=595 Business days are Monday – Friday and not weekends or holidays. Please keep in mind that orders and shipments are processed on business days only. This means that an order placed on Friday that is quoted to ship the next business day will not ship until Monday. If you need...

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]]> Business days are Monday – Friday and not weekends or holidays. Please keep in mind that orders and shipments are processed on business days only. This means that an order placed on Friday that is quoted to ship the next business day will not ship until Monday. If you need your order to arrive on a specific day please let us know and can help you choose the proper shipping method.

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]]> https://www.sandersreproglass.com/faqs/business-day/feed/ 0 How do I track my shipment? https://www.sandersreproglass.com/faqs/track-shipment/ https://www.sandersreproglass.com/faqs/track-shipment/#respond Mon, 19 May 2014 12:43:28 +0000 http://newsite.onedayglass.com/?post_type=question&p=594 Once your order has shipped, you will receive a shipment notification by email. You can use the tracking number provided to track your shipment directly with the carrier. Most of our orders are shipped FedEx. You can track FedEx shipments online at www.ups.com or by calling 1.800.GoFedEx. Related Materials What...

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]]> Once your order has shipped, you will receive a shipment notification by email. You can use the tracking number provided to track your shipment directly with the carrier. Most of our orders are shipped FedEx. You can track FedEx shipments online at www.ups.com or by calling 1.800.GoFedEx.

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]]> https://www.sandersreproglass.com/faqs/track-shipment/feed/ 0 Once I place my order, when will it ship? Will my order ship the same day? https://www.sandersreproglass.com/faqs/shipping-schedule/ https://www.sandersreproglass.com/faqs/shipping-schedule/#respond Mon, 19 May 2014 12:42:44 +0000 http://newsite.onedayglass.com/?post_type=question&p=592 Most orders are shipped within 5-7 business days after being submitted and approved. If your piece is extremely labor intensive, it may take us extra time to get it just right. Related Materials What do I do if my order was damaged in shipment? What do I do if my...

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]]> Most orders are shipped within 5-7 business days after being submitted and approved. If your piece is extremely labor intensive, it may take us extra time to get it just right.

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